Shipping & Delivery

Freight charges are determined by the value of your order (pre-GST) and your delivery destination below:*

VIC: Metro – 5% | Regional – 6%

NSW: Metro – 7% | Regional – 8%

QLD: Metro – 11% | Regional – 13%

WA: Metro – 10% | Regional – 13%

SA: Metro + Regional – 8%

TAS: Metro + Regional – 10%

NT: Metro + Regional – 13%

*Freight charges are subject to change.

Should you wish to collect your order from our third-party warehouse, Cross Docks Australia, you are most welcome. Please remember to advise us at the time of placing your order.

Please note the below collection details:
– Cross Docks will need at least 24hrs to pick the order and have it ready for you to pick up, and you will need to collect your order within 24hrs of receiving the invoice.
– The warehouse address is: 200 Australis Drive, Derrimut – entry is Warehouse 11A Leo Court, Derrimut

How long will it take to receive my order?

All goods are shipped from a third-party warehouse in Derrimut, Victoria, Australia.
We will make every effort to deliver your order to you as soon as possible.

Estimated transit times are as follows:

Sydney, Melbourne & Brisbane Metro: 1-3 business days

Regional NSW, VIC, QLD & ACT: 2-4 business days

Country NSW, VIC, QLD & SA: 3-5 business days

TAS, WA, NT & North QLD: 7-10 business days

NOTE: All transit times listed above are a guide only and are not guaranteed.
Please allow for longer delivery times during holidays and peak periods.

Credits/Shortages

Please submit your claim to sales@pilbeam.com.au and quote the relevant invoice number. No claims or refunds will be recognised unless made within 7 days of receipt of goods.

If your item/s arrive damaged, please take a picture of the damage and attach it to the email, along with a description of the damage and the product code. If there is a shortage to your order, please include, in the email, the product code and description of the missing item.